Our contact information
By email:info@urban-trend.com
By standard mail:
OnlyHotTrends.com
1101 Dove Street, Suite 175
Newport Beach, CA 92660
By phone:
(949) 757-0000 between 8:00a.m. and 5:00p.m. PST time
info@urban-trend.comShipping Information:
Processing time:
For in stock items please allow 5-10 business days. We do offer same day rush shipping for an addition charge of $25.00. To qualify for same day shipping, orders must be received by 1:00PM PST.
Refund, Returns and Cancellation Policies:
Claims and Returns:
Upon receipt of shipment, if anything is missing or damaged, you must hold the packing material and carton until the freight claim is settled. Concealed shortages must be reported within 7 days of delivery. No claims for concealed shortages and/ or damages will be allowed unless reported to our office within 7 days of delivery. MERCHANDISE CANNOT BE RETURNED UNLESS OUR OFFICE HAS GRANTED AUTHORIZATION IN WRITING. Returns cannot be authorized by our sales representatives over the phone.